Support
F.A.Q.
Who it’s for:
- Private residences (houses, apartments, vacation homes)
- Remote facilities (garages, summer kitchens, construction sites)
- Commercial properties (stores, offices, warehouses, enterprises)
Core protection features:
- Security – door/window sensors, motion detectors, glass break sensor
- Fire safety – smoke and heat detectors
- Hazard prevention – water leak and gas detectors
- Video surveillance – IP cameras with recording
Unique capabilities:
- Remote control via mobile app from anywhere
- Smart home integration (automation scenarios)
- Anti-Jamming technology – protection against signal blocking
Key advantages:
- Fully wireless system
- Up to 7 days of battery backup
- Optional connection to monitoring stations
We’ve tested the maximum distance between the hub and detectors in open space, and it really does reach 2,000 meters. Your experience may vary, since walls, ceilings and other barriers will shorten that distance. If you’re unsure, you can do a radio test using the Ajax Security Systems app to determine the signal strength before you install detectors.
Ajax devices are powered by batteries, not from the network, which is how wired systems work. With that in mind, we developed a special energy-efficient radio protocol that keeps them protecting your home or office for as long as possible— up to 7 years.
Once the battery reaches a critical level, Ajax will send you a notification. If you’re curious, you can always double-check battery levels at any time in the device settings.
The easiest way to monitor is to use the Ajax Security System application for iOS and Android. The app will let you arm/disarm the system and keep tabs on your devices (including information on signal status, battery level, and temperature). The system can also be controlled with Ajax Ajax SpaceControl, KeyPad, or KeyPad Plus.
Ajax security system provides functionality for configuring the reaction of Relay, WallSwitch, and Socket in response to an alarm, changing the security mode, or activation by schedule. The security system can be programmed to change the security mode by schedule, and the automation device can react to the Button press in the control mode.
Ajax devices use a digital algorithm to detect human movement. As long as your pets are smaller than 50 centimeters (19.5 inches) and 20 kilograms (44 lbs), they shouldn’t set off your Ajax detectors.
Yes, if you are an administrator with full access to the system settings. Up to 99 users can be connected to one security system. They can be family members, friends, neighbors, colleagues or even a security company.
Third-party cameras can be connected to the security system using Ajax apps. You can choose nearly any camera that supports RTSP or seamlessly integrate Uniview, Dahua, Hikvision, Safire IP cameras and DVRs.
How to connect cameras to Ajax
Ajax sends alerts using push notifications, SMS messages or calls to the system owner. You can choose your notification preferences in the mobile app.
The hub constantly monitors the detectors, and they regularly report back to the hub. If a detector is triggered, it immediately transmits that information. The hub then sends an alert to the system owner’s smartphone and/or to a central monitoring station. All of this happens in just milliseconds.
In offline mode, Ajax operates the same way other professional security systems do: detectors monitor the situation and send information to the hub. If there’s any danger, the system sirens will let you know.
No. Ajax will continue guarding your home, even during blackouts. All of the detectors operate on battery power, and there’s a backup battery installed in the hub. It provides up to 16 hours of reliable operation. Once your home regains power, the hub will automatically recharge the backup battery.
Ajax has a closed ecosystem. We have eliminated breaches and failures by replacing standard algorithms and solutions with own inventions. We develop software by ourselves and we have created Jeweller radio communication technology featuring multi-level protection from scratch. The OS Malevich real-time operating system is immune to viruses, and our own IoT protocol eliminates the feasibility of our equipment being used within botnet networks. To prevent effectively any future attacks, we regularly conduct penetration tests involving external auditors.
Unlike most wireless and wired security systems, Ajax uses dual communication channels to send alerts— cellular communication and broadband internet. When there’s a problem with one of the channels, Ajax automatically switches to the other. If an attacker jams the GSM signal, the system sends an alarm using Ethernet or Wi-Fi.
Not without being noticed. The hub controls all system detectors. The moment it fails to receive a signal from at least one of them, an alarm is sent to inform users about the communication loss. Additionally, the hub reports on high noise levels on the radio channel, which may point to deliberate jamming attempts or other powerful interference. For example, a neighbor’s faulty radio receiver.
Ajax only collects data that helps the system perform its functions and improve its capabilities. The data is fragmented, anonymized, and encrypted across several European servers. It enters the server via an encrypted channel and cannot be used without user permission. You can find out more in our privacy policy
There are a lot of things that negatively affect a person’s health. Among these are a sedentary lifestyle, substance/alcohol abuse or a bad diet. Our equipment is none of those things. And, in addition to being people-friendly, our devices are eco-friendly. We even have the EU certificates to prove it.
In theory, you could give your neighbors system access. That way, they’ll also receive alerts and can check to make sure everything is okay. That said, we would recommend giving that responsibility to security professionals— Ajax works with central monitoring stations around the world.
Ajax is free to operate when you use it yourself to self-monitor. You’ll only need to pay a monthly fee if you connect to a central monitoring station. The cost will depend on where you’re located, the size and type of premises, and the number of requested services.
How Ajax works
Ajax can be easily expanded with entry, fire and flood detectors, as well as relays for managing electrical appliances remotely. You can purchase and add additional devices to the system individually. Detectors can be connected with a few taps in the mobile app.
